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To become a Salesforce Certified B2B Solution Architect, candidates must pass a 60-question multiple-choice exam, which is proctored and timed. B2B-Solution-Architect exam is designed to test the candidate's understanding of B2B-specific Salesforce features and their ability to architect solutions that meet the unique needs of B2B organizations. Candidates must also have a Salesforce Certified System Architect or Salesforce Certified Application Architect certification before they can take the B2B-Solution-Architect Exam.

Salesforce B2B-Solution-Architect Exam covers a wide range of topics related to B2B solution architecture, including Salesforce's B2B Commerce platform, customer data management, and advanced analytics. B2B-Solution-Architect exam also tests candidates on their ability to design and implement complex B2B solutions using Salesforce's suite of products and services.

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
D. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

Answer: D

Explanation:
This answer shows how the chatbot can leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots

NEW QUESTION # 19
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers

A. Prioritize the transformation of activities related to customers' interactions.
B. Create project plans for each of the projects that will be on the roadmap.
C. Identify the high-level workload capacity and planning of the IT and Legal teams.
D. Prioritize the transformation of activities involving the least development.
E. Explain how the program contributes to the business's goals.

Answer: A,B,E

Explanation:
https://trailhead.salesforce.com/content/learn/modules/innovation_solution/innovation_solution_build_business

NEW QUESTION # 20
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

A. Utilize Marketing Cloud and MobileConnect.
B. Utilize Service Cloud and LiveMessage.
C. Utilize Service Cloud Email to Text Message.
D. Embed third-party messenger tools.

Answer: A

Explanation:
Marketing Cloud, with its MobileConnect application, is the recommended solution for sending text messages at scale, tracking open and click-through rates, and integrating with marketing campaigns. MobileConnect provides SMS capabilities that can support UC's global support model and marketing needs, offering features similar to those available for email campaigns. Salesforce Marketing Cloud documentation describes how MobileConnect can be used for such requirements.

NEW QUESTION # 21
A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customers often mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers

A. Salesforce Order Management
B. Salesforce CPQ
C. B2B Commerce
D. Salesforce Billing

Answer: B,D

Explanation:
Option A would involve using Salesforce Billing, which is a product that automates billing processes such as generating invoices, collecting payments, and managing revenue recognition. Salesforce Billing can also handle subscription billing scenarios such as renewals, amendments, cancellations, and prorations. Salesforce Billing can integrate with Salesforce CPQ to create seamless quote-to-cash workflows.
Option D would involve using Salesforce CPQ (Configure Price Quote), which is a product that helps sales teams create accurate and consistent quotes for complex products and services. Salesforce CPQ can also manage subscriptions by creating recurring quotes with flexible pricing models and contract terms. Salesforce CPQ can integrate with Salesforce Billing to create seamless quote-to-cash workflows.
https://trailhead.salesforce.com/credentials/b2bsolutionarchitect

NEW QUESTION # 22
Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers

A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
B. Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
C. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
D. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.

Answer: B,D

Explanation:
The two proposals a Solution Architect should recommend to track adoption of migrated functionality from Classic to Lightning are:
B: Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards. C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis donebetween Classic and Lightning.
Tracking adoption rates and success metrics is one of the best practices for driving Lightning Experience adoption, as it allows UC to measure how well users are using the migrated functionality and identify areas of improvement or feedback. According to 2, monitoring a change in metrics within existing reports and dashboards can also help UC evaluatethe impact of Lightning Experience on their business performance and user satisfaction.
Providing a list of user stories around the new functionality can help UC communicate the benefits and value of Lightning Experience to their users and stakeholders, aswell as align their expectations and goals with the migration project. According to 3, providing a gap analysis done between Classic and Lightning can also helpUC understand what features or customizations are available or not available in Lightning Experience, as well as plan for any necessary changes or enhancements.
https://trailhead.salesforce.com/content/learn/modules/lex_migration_rollout/lex_migration_rollout_enabling

NEW QUESTION # 23
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100% Pass Quiz B2B-Solution-Architect - High Hit-Rate Reliable Salesforce Certified B2B Solution Architect Exam Dumps Free

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q18-Q23):

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